Automated Attendant &
         Voicemail System
 IVR & Audiotext System
Call Center System
FAX System
Voice Recording
IP Base Telephony
Enhanced Service for provide
 
 

              iSoftel  ( Thailand ) Co.,Ltd is a leading Softwarebased  Computer Telephony solution.  Our teams have more experiences in telephony solution who develop enhanced turnkey  telecom solution   : Automated Attendant , Voice Mail , Audiotext , IVR , Fax Server , Voice Recording and Call Center.  We also offer best solution  with  best quality  service to our customers ( > 100 clients ) more than 10 years.

 
     
          Running with any PABX system with              analog and E1 lines and  VoIP              Gateway         Servered Based call center, IP based            call center or PBXbased call center         Recording on Analog , Digital extension            or VoIP
          Integrated connection directly with              PSTN,PABX or VoIP Gateway         Running on PSTN & VoIP network         Recording  file on Hard disk
          Connect to all database via ODBC              such as Oracle , MSQL etc.         Agent with screen pop up         Recording file in wav and mp3 format
          Announcement for different              languages , numbering from              database to voice         ACD function with most free agents         Flexibility for searching record file
          Provide  real-time information to              customer         Supervisor coaching calls         Listen recording file via network or web            application
          Blended Inbound and Outbound IVR         Conversation Recording         Integration with CRM/HELPDESK           application
          Support Fax on demand and Fax              Back         Reports  for management and            supervisor        
     
         Announcement different greeting for             difference time        Call Flow Design        Handling for  incoming and outgoing fax
         Pre-configure voice greeting        Graphic User Interface Toolkit        Incoming faxes are sent to personal
          e-mail as attached file
         Unlimited voice mail box and Fax             mail        Drag and Drop function Call Flow        Incoming faxes are retrieved by web           application
         Automatic sending  voice mail or fax             to e mail address as attachment        Changing call flow anytime        Sending notification faxes to SMS
         Can send voice mail or fax to e mail             address        Support Voice & Fax Application        Deliver Outgoing faxes via web           application
         Self-provisioning for personal profile             setup        Support Call Conference function        Web-based Administration module
         Support connection with multiple           database        Reporting module for faxes activity
         Running with Inbound and Outbound           calls  
        Support  PSTN ( ISDN PRI ,R2 ) , SS7 ,          VoIP  
 
 
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