Automated Attendant &
         Voicemail System
  IVR & Audiotext System
  Call Center System
  FAX Server
  Voice Recording
  IP Base Telephony
  Enhanced Service for provide
   

          
          iSoftel’s voice recording is advanced digital recording system that use digital sound processor to record . The system is windows based platform that  supports both signaling from PABX  ( Analog , Digital extesion,IP extension ) and  PSTN ( ISDN PRI / R2 or VoIP ).

System Features

 Support all PABX and signaling and Directly Tapping from PSTN
 Recording based on  : DTMF , Speech Detection , Voltage or combined
 Recording voice base on : WAV , VOX , MP3 or GSM
 Web application for search file based on
    + Date
    + Time
    + Caller ID
    + User extension no. / channel
    + Incoming and Outgoing
 Listening recording file via network or web interface
 More levels for access voice file : user / supervisor / administrator
 Alert to administrator via e-mail for recording space in hard disk
 Report generate for management
 Integrated with existing application such as  Call Center , CRM or helpdesk etc.


 
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